Terms of service

Distance contract

This contract is concluded between SIA "Olmarie", 50203032801, legal address: Jūrmala, Teātra iela 25 k-1, LV-2015, hereinafter - Olmarie.lv or the Seller and a natural or legal person, hereinafter - the Buyer who purchases the product, hereinafter - Product or use other services offered by the Seller, hereinafter — Service on the Internet site www.olmarie.lv, hereinafter — Internet site.

1. General rules

1.1. Olmarie.lv is the owner of the Website and related rights, which, within the scope of its business activities, offers and sells Goods and provides Services to the Buyer in accordance with this Agreement, hereinafter referred to as the Agreement.

1.2. Olmarie.lv shall provide the information on the Goods and Services available on the Website and shall sell the Goods/provide the Services in accordance with the terms and conditions set out below and shall provide Customer Service. By accessing or using the Website, the Buyer acknowledges that he/she has read, understands and agrees to be bound by the terms and conditions of the Agreement without limitation or qualification.

1.3. If the Buyer purchases the Goods offered on the Website via the Internet, such mutual agreement shall be considered a Distance Contract and shall be subject to the legal provisions governing Distance Contracts including, but not limited to, Directive 97/7/EEC of the European Parliament and of the Council on the protection of consumers in respect of distance contracts, the Law of the Republic of Latvia "Consumer Rights Protection Law", the Regulations of the Cabinet of Ministers of the Republic of Latvia "Regulations on Distance Contract”.

1.4. Buyer — a person with legal capacity who has registered and placed an order on the Website. Minors between 14 and 18 years of age shall use Olmarie.lv services only with the permission of a parent or guardian, except where they have their own income. By registering on the Website, the Buyer confirms that he/she has the legal capacity and the right to make purchases on the Website in accordance with the terms of the Agreement.

1.5. The Contract shall be deemed to have been concluded when the Buyer has confirmed the order: the Buyer has created a shopping basket and clicked on "pay for purchase”. The Buyer is obliged to pay for the Goods in the manner and within the time specified in the Contract.

1.6. Olmarie.lv is entitled to unilaterally amend and supplement the terms of the Agreement. The terms of the Contract in force at the time of ordering the Goods shall apply to the Buyer when shopping on the Website.

1.7. If the Buyer attempts in any way to harm the operation, stability, security of Olmarie.lv, or otherwise fails to comply with the terms of the Agreement, the Seller shall be entitled to cancel the Buyer's registration or otherwise restrict access to the Website.

2. Subject matter of the Contract

2.1. Olmarie.lv shall, upon the Buyer's order placed in accordance with Clause 2.2.2. of the Contract, sell and supply or deliver the Goods available on the Website to the Unit in accordance with the terms of the Contract.

2.2. The Buyer shall independently select the Goods and order and pay for the Goods in accordance with the provisions of Clauses 4 and 6 of the Contract, subject as set out below:

2.2.1. the Customer shall review the description of the Goods on the Website, the price and its conformity with its requirements;

2.2.2. the Customer selects the Goods that are appropriate for the Customer and places and pays for the order in accordance with the terms of the Contract and the payment methods offered on the Website.

2.3. Olmarie.lv shall deliver the Goods ordered and paid for by the Customer to the address specified in the Customer's order in accordance with the terms of the Contract.

3. Registration

3.1. Both registered and non-registered Customers may shop at Olmarie.lv.

3.2. To register on Olmarie.lv, the Buyer must provide at least his/her name, surname, e-mail address and enter a password in the "My Account" section of the Website. To re-enter the website olmarie.lv under a specific Buyer's profile, the Buyer must enter the registered e-mail address and password in the appropriate fields.

3.3. When making a purchase on Olmarie.lv, the Buyer must enter his/her name, delivery address, telephone number and e-mail address.

3.4. After creating and registering a password, the Buyer undertakes to ensure that the password is not disclosed to third parties. The Buyer is responsible for any action he takes on the Website when logging in with his password. If the services provided by the Website are used by a third party using the Customer's access data, Olmarie.lv considers this person to be the Customer. If the password has been made available to a third party, the Buyer is obliged to immediately change the password on the Website.

3.5. By providing information about himself, the Buyer gives Olmarie.lv the right, as the controller of personal data, to select, store, systematize and use all information and data that the Buyer has provided directly or indirectly by registering and using the services of the Website.

3.6. The personal data provided by the Buyer will be processed in compliance with Directive 95/46/EC of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the laws and regulations of the Republic of Latvia regulating the processing and protection of personal data and Olmarie.lv Privacy Policy. When processing and storing personal data of Customers, Olmarie.lv will use organizational and technical means that will ensure the protection of personal data from accidental disclosure, alteration or other unlawful processing.

3.7. The Buyer's personal data will be used to identify the Buyer for the purposes of issuing accounting documents, refunding overpayments, administering debts, performing other obligations arising from the Agreement, as well as to enable the Buyer to use other Services of the Website.

3.8. The Buyer's personal data will be stored for no longer than required by the stated purposes of data processing.

3.9 Olmarie.lv undertakes not to disclose the Buyer's personal data to third parties, except Olmarie.lv partners such as Maksekeskus AS, Omniva SIA and others that provide delivery of goods or other services related to order fulfillment, as well as to state institutions in the cases provided by the regulatory enactments.

3.10. The Buyer may obtain information on the processing of Personal Data in the Privacy Policy section of the Website.

3.11.The Buyer is fully responsible for the accuracy of the data provided in the registration form, as well as for the accuracy of the data provided when making a purchase at Olmarie.lv If the Buyer has provided inaccurate or incorrect data in the registration form or when making a purchase, Olmarie.lv is not responsible for the inaccuracy of the data and the resulting consequences and is entitled to claim direct compensation from the Buyer for direct damages. The Buyer has the right to correct, delete or add personal data to his/her Olmarie.lv profile at any time or to request Olmarie.lv to correct, delete or add personal data as directed by the Buyer in accordance with the Privacy Policy.

3.12. The Buyer agrees that the e-mail address provided will be sent notifications necessary to provide order, payment and delivery information.

4. Ordering the product

4.1. To purchase a Product, the Buyer selects the desired Product on the Internet site and adds it to the shopping cart by clicking the "Add to cart" button.

4.2 In order to place an Order, the Buyer must:

4.2.1. select the Goods or Goods by adding them to the " Cart ".

4.2.2. After all the selected Goods have been added to the Cart, click on the shopping cart icon in the top right corner of the page. The Buyer will be redirected further to the cart page where it is possible to review the order again, delete the Goods from the shopping cart and enter the voucher code, if any, as well as select the delivery/collection method of the Goods.

4.2.3. The Buyer then clicks "Checkout" which takes the Buyer to the Checkout checkout page.

4.2.4. After entering the requested data and verifying the accuracy of the data, the Buyer confirms the order by clicking on the “Pay now" button. After this action the order is confirmed and sent to the Seller.

4.2.5. The Buyer shall pay for the Goods using the online banking link and confirm payment to the Seller by pressing the "Back to Merchant" key.

4.2.6. After payment for the Goods Olmarie.lv sends an order confirmation to the e-mail address provided by the Buyer.

4.3. The Buyer undertakes to provide at the time of placing the Order the precise personal data, delivery address and contact details required for the Order. In case of inaccurate data, the Order may not be provided.

4.4. The Seller shall not be liable for the impossibility of fulfilling the Order and for any consequences arising therefrom as a result of the incorrect data provided.

4.5. The Seller shall have the right to refuse to execute the order if there are doubts about the accuracy of the data provided by the Buyer, as well as in the case of conduct inconsistent with generally accepted principles.

5. Use of vouchers

5.1. Discount vouchers can be obtained through Olmarie.lv store announcements, social media (Facebook and Instagram), email or SMS, as well as online campaigns.

5.2. The code indicated in the discount voucher can only be used once and only when shopping on the Website.

5.3. The following types of vouchers can be used in the Olmarie.lv shop:

5.3.1. vouchers that provide a percentage discount;

5.3.2. vouchers that provide a discount of a specific amount.

5.4. Discount vouchers are not cumulative and are not redeemable for cash.

5.5. The sale of discount vouchers is prohibited.

5.6. Discount vouchers are valid until the date stated. Discount vouchers with an expiry date are not redeemable for products sold on the Website, are not extended and are not refundable.

5.7. The Voucher Holder is responsible for the security of the information.

5.8. All discount vouchers can only be used to reduce the basket amount on the Website. Discount vouchers are not cumulative and other discounts applied on the Website do not apply to discount vouchers.

5.9. Invalid, lost or otherwise damaged (e.g. the voucher code is broken and cannot be identified) discount vouchers will not be refunded and their validity will not be extended.

5.10. Discount vouchers are not exchangeable for other vouchers and cannot be returned.

5.11. If you have any queries regarding payment, please contact us immediately by email at olmarie@inbox.lv

6. Prices and payment arrangements

6.1. The prices of goods and services on the Website are inclusive of taxes, including value added tax. Delivery charges (if any) shall be determined separately in accordance with the delivery charges set out on the Website.

6.2 The prices of the goods on the Website are quoted in EUR (Euro). All payments made through the payment platform makecommerce.lv, Maksekeskus AS, the settlement currency is EUR (euro).

6.3. The Buyer shall pay for the Goods in the following ways:

6.3.1. via the bank links of the Republic of Latvia - Swedbank, SEB, Luminor, Citadele.

6.3.2. in cash, if the ordered goods are collected in person.

6.4. The website uses the Checkout checkout window, which allows for faster online checkout, therefore the payment is made outside the online shop environment, in a secure payment environment provided by the service provider Maksekeskus AS.

6.5. The price applied to goods and services shall be the price valid on the Website at the time of payment of the order.

6.6. Payment shall be deemed to have been made when the full amount of payment has been received in the Seller's bank account.

7. Shipping of goods

7.1 The User undertakes to specify the exact delivery address and the selected pick-up station when selecting the delivery method. The User, by selecting the delivery method of pick-up in store, undertakes to collect the goods within 7 calendar days, otherwise the order will be cancelled.

7.2. Types of delivery:

7.2.1. The goods can be collected on the spot Riga, Rupniecibas street 30 — free of charge.

7.2.2 Goods are delivered using a parcel partner to the following countries: Latvia, Lithuania, Estonia, Finland and Sweden.

7.2.3. Goods are also delivered to the rest of the EU by post.

7.3 All taxes as well as delivery costs are displayed before the order is confirmed.

7.4 Olmarie.lv will use its best endeavours to ensure that the goods ordered are delivered as soon as possible. Delivery times may vary and any delays will be reported.

7.5 If parcel delivery is chosen as the delivery method, the Goods will arrive at the parcel delivery point chosen by the Customer within 2 - 4 working days after the order confirmation is sent to the Customer's e-mail address. The Buyer shall be notified of the arrival of the Goods at the parcel office by a text message containing the door code, the location of the parcel office, the return code and the storage period. The pick-up points are open 24 hours a day. The goods shall be stored in the parcel for 7 calendar days. After the expiry of this period, the Goods shall be returned to the Seller. In the event that the Buyer fails to collect the Goods within the above time limit, the Buyer shall be liable for the costs of re-shipment.

7.6 The Buyer is obliged to keep the text message notice referred to in clause 7.5 until the end of the 14 day return period.

7.7 In exceptional circumstances, we have the right to dispatch goods up to 45 calendar days after informing the customer.

7.8 In the event of an emergency, where due to unforeseen circumstances Olmarie.lv is unable to deliver the goods purchased on the Website, the Seller undertakes to offer a similar product. If the Customer does not agree, the Seller shall refund the money paid by the Customer as soon as possible, but not later than within 30 (thirty) calendar days.

8. Quality of goods

8.1. The quality of all goods sold on Olmarie.lv is set out in the description of each item.

8.2. Olmarie.lv's goods are subject to the warranty set out in the relevant legislation.

8.3. In the event of goods not conforming to the terms of the Contract, the Buyer shall be entitled to request Olmarie.lv to take one of the following actions:

8.3.1. remedy the non-conformity of the goods with the provisions of the Contract;

8.3.2. exchange the goods for goods which would ensure compliance with the provisions of the contract;

8.3.3. reduce the price of the goods accordingly;

8.3.4. cancel the contract and refund the amount paid for the goods to the Buyer.

8.6. The Buyer shall first be entitled to ask the Seller to remedy the non-conformity of the goods with the terms of the contract or to exchange them for goods conforming to the terms of the contract, except where this is impossible or disproportionate.

8.7. If it is not possible to remedy the non-conformity of the goods with the terms of the contract or to exchange them for goods conforming to the terms of the contract free of charge, the Buyer is entitled to ask the Seller to reduce the price of the goods accordingly or to cancel the contract and refund the amount of money paid for the goods. In reducing the price or cancelling the contract and refunding the amount, the Seller may take into account the wear and tear of the goods or the benefit derived by the Buyer from the use of the goods as agreed between the parties.

8.8. In the case of a minor non-conformity of the goods with the provisions of the contract (which does not significantly impair the quality of performance of the basic functions of the goods or the characteristics of their use and can be remedied without causing any visually detectable changes in the external appearance of the goods) and which does not significantly affect the Buyer's ability to use the goods, the Buyer may not require the Seller to cancel the contract and refund the amount of money paid for the goods.

8.9. Objections and requests regarding non-compliance of the goods with the provisions of the Contract may be made by the Buyer to the Seller in writing by submitting the application and the goods together with the purchase payment and delivery documentation to Rupniecibas street 30, Riga, LV-1045.

8.10. The Seller shall examine the received application/claim within 15 (fifteen) calendar days and provide a substantive reply. If the Seller acknowledges the submission/claim submitted by the Buyer as justified, the Seller shall immediately from the date of receipt of the submission/claim take all necessary actions to eliminate the objections mentioned in the submission/claim of the Buyer.

9. Right of withdrawal and return of goods

9.1. If the Buyer is a consumer within the meaning of the Consumer Rights Protection Law (a natural person who purchases a product for a purpose that is not related to his economic or professional activity), then the Buyer (consumer) may exercise the right of refusal without providing any justification. In compliance with the provisions of Regulation No. 255 of the Cabinet of Ministers of the Republic of Latvia "Regulations on Distance Contracts", the Buyer has the right to withdraw from the purchase contract within 14 calendar days from the moment of delivery of the goods/goods by submitting an application to SIA “Olmarie” for exercising the right of withdrawal.

9.2 To exercise the right of withdrawal, the Buyer shall complete the withdrawal form in the attached to the Contract or send a written (electronically in the form of an e-mail, as well as in printed form attached to the returned goods in the original packaging) notice indicating the object of return and the order number. The email address of the Seller: olmarie@inbox.lv notifying the wish to withdraw from the Goods, indicating the name, email address and details of the date of order, payment and receipt of the Goods.

9.3. Upon receiving the cancellation application, the Seller shall immediately notify the Buyer of its receipt by sending an electronic notification to the e-mail address specified in the Buyer's cancellation form.

9.4. It is considered that the Buyer has complied with the deadline for the right of withdrawal (14 days) if the Buyer's application for exercising the right of withdrawal is sent to the Seller before the expiry of the right of withdrawal. In case of disputes, the Buyer is obliged to document the deadline for exercising the right of withdrawal.

9.5 After sending the application for exercising the right of withdrawal, the User shall deliver the goods back to SIA "Olmarie" at the address Rupniecibas street 30, Riga, LV-1045 (by handing over the goods in person or by sending the goods parcel service to Rigas P. Brieza RIMI parcel service, Pulkveza Brieza street 33, Riga) in the original packaging with a printed withdrawal form, without undue delay, but not later than within 14 days. This deadline shall be deemed to have been met if the User returns the goods before the end of the 14-day period.

9.6. SIA "Olmarie" undertakes, without undue delay, but no later than within 14 days from the date of receipt of the Buyer's application for the exercise of the right of refusal and the day of return of the goods, to refund the Buyer the amount of money he paid for the goods.

9.7 If the Buyer makes timely use of the right of withdrawal, this Contract shall terminate and the Seller shall refund to the Buyer the payments received from the Buyer using the same method of payment used by the Buyer for the original transaction.

9.8 The Seller shall not be obliged to refund the Buyer's delivery costs, except where the reason for the return is that the goods are not as ordered (e.g. incorrect or defective product).

9.9. The direct costs of returning the product shall be borne by the Buyer. If the product cannot be returned by mail or parcel due to its characteristics, the Buyer shall bear all the costs related to the return of the product.

9.10. The buyer can use the right of refusal subject to the following conditions:

9.10.1. the returned item(s) must be in the original packaging;

9.10.2. the product must not be damaged;

9.10.3. the product has not been used, the shipping box has been preserved, it has not lost its commercial appearance (preserved labels attached to clothing, safety film, etc.);

9.10.4. the item to be returned must be in the same condition as it was at the time of receipt.

9.11. The seller has the right to refuse to accept the product back if the deadlines for returning the product were not met.

9.12. The buyer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal. The buyer is responsible for any kind of reduction in the value of the product, if the product has been used in a way that is incompatible with the principle of good faith, including for a purpose other than to determine the product's properties or operation. The goods must be undamaged, undamaged (unremoved and undamaged labels, untorn protective film, etc.) and unused. The product must be returned in its original packaging, in the same set as it was received, making sure to return the product purchase document, delivery document and other product accessories that were attached to it at the time of receipt. If the product is not fully assembled, is damaged, messy or not properly packed, SIA "Olmarie" has the right not to accept the product, as well as not to refund the money paid for the product to the Buyer.

9.13. Detailed information on what the right of refusal is, the Buyer, can be found at the website address: http://www.ptac.gov.lv

9.14. The opt-out form is here

10. Liability and dispute resolution

10.1. The Parties shall be liable to each other for damages suffered by the other Party as a result of the wrongful act or gross negligence of the Party at fault. The Party claiming damages must prove the existence of the damage.

10.2. In the event of damage, the Party at fault shall indemnify the other Party for direct damages.

10.3. The Parties agree to settle any dispute or difference which may arise between the Parties in connection with this Agreement by mutual negotiation. In the event that the dispute is not settled by negotiation within 30 (thirty) days, the dispute shall be settled in accordance with the laws and regulations in force in the Republic of Latvia.

10.4. If the Seller recognizes the submission/claim submitted by the Buyer as unjustified, while the Buyer does not agree with the recognition of the submission/claim as unjustified, or the Buyer is not satisfied with the dispute resolution offered by the Seller, the Buyer shall have the right to use alternative dispute resolution options provided for in the Consumer Rights Protection Law.

10.5. The Buyer who is a consumer within the meaning of the Consumer Rights Protection Law (a natural person who purchases goods for a purpose not related to his economic or professional activity) shall have the opportunity to exercise and protect his legal rights as a consumer in accordance with the procedure set out in the Consumer Rights Protection Law and related regulatory enactments.

10.6. The Seller shall not be liable for any discrepancy in the intrinsic characteristics (actual size, shape or shade, etc.) of the goods displayed in the images on the Website due to the screen parameters of the device used by the Buyer, lighting or any other similar external conditions.

10.7. The Seller shall not be liable for any delay in or failure to perform its obligations or any other failure to perform caused by circumstances and obstacles beyond the Seller's reasonable control, including but not limited to strikes, government orders, acts of war or national emergency, terrorist threats or acts, environmental or climatic anomalies, failure of third parties to perform, interruptions in internet connectivity and damage to computer equipment and software. In the event of such force majeure, the Seller shall endeavour to remedy the delays as soon as possible.

11. Other provisions

11.1. The relationship between the Buyer and the Seller shall be governed by the provisions of the Contract as well as the laws of the Republic of Latvia.

11.2. In matters not provided for in this Agreement, the Parties shall be governed by the applicable laws of the Republic of Latvia.

11.3. If any of the provisions of this Contract shall cease to have effect, this shall not affect the validity of the Contract.

11.4. By entering into the Contract, the Customer confirms that all the terms of the Contract are clear and that the Customer accepts them in full.

Distance Contract last updated:

25 January 2024