Refund policy

 

1. If the Buyer is a consumer within the meaning of the Consumer Rights Protection Law (a natural person who purchases a product for a purpose that is not related to his economic or professional activity), then the Buyer (consumer) may exercise the right of refusal without providing any justification. In compliance with the provisions of Regulation No. 255 of the Cabinet of Ministers of the Republic of Latvia "Regulations on Distance Contracts", the Buyer has the right to withdraw from the purchase contract within 14 calendar days from the moment of delivery of the goods/goods by submitting an application to SIA “Olmarie” for exercising the right of withdrawal.

2 To exercise the right of withdrawal, the Buyer shall complete the withdrawal form in the attached to the Contract or send a written (electronically in the form of an e-mail, as well as in printed form attached to the returned goods in the original packaging) notice indicating the object of return and the order number. The email address of the Seller: olmarie@inbox.lv notifying the wish to withdraw from the Goods, indicating the name, email address and details of the date of order, payment and receipt of the Goods.

3. Upon receiving the cancellation application, the Seller shall immediately notify the Buyer of its receipt by sending an electronic notification to the e-mail address specified in the Buyer's cancellation form.

4. It is considered that the Buyer has complied with the deadline for the right of withdrawal (14 days) if the Buyer's application for exercising the right of withdrawal is sent to the Seller before the expiry of the right of withdrawal. In case of disputes, the Buyer is obliged to document the deadline for exercising the right of withdrawal.

5. After sending the application for exercising the right of withdrawal, the User shall deliver the goods back to SIA "Olmarie" at the address Kr. Valdemara street 11, Riga, LV-1010 (by handing over the goods in person or by sending the goods parcel service to Rigas P. Brieza RIMI parcel service, Pulkveza Brieza street 33, Riga) in the original packaging with a printed withdrawal form, without undue delay, but not later than within 14 days. This deadline shall be deemed to have been met if the User returns the goods before the end of the 14-day period.

6. SIA "Olmarie" undertakes, without undue delay, but no later than within 14 days from the date of receipt of the Buyer's application for the exercise of the right of refusal and the day of return of the goods, to refund the Buyer the amount of money he paid for the goods.

7. If the Buyer makes timely use of the right of withdrawal, this Contract shall terminate and the Seller shall refund to the Buyer the payments received from the Buyer using the same method of payment used by the Buyer for the original transaction.

8. The Seller shall not be obliged to refund the Buyer's delivery costs, except where the reason for the return is that the goods are not as ordered (e.g. incorrect or defective product).

9. The direct costs of returning the product shall be borne by the Buyer. If the product cannot be returned by mail or parcel due to its characteristics, the Buyer shall bear all the costs related to the return of the product.

10. The buyer can use the right of refusal subject to the following conditions:

10.1. the returned item(s) must be in the original packaging;

10.2. the product must not be damaged;

10.3. the product has not been used, the shipping box has been preserved, it has not lost its commercial appearance (preserved labels attached to clothing, safety film, etc.);

10.4. the item to be returned must be in the same condition as it was at the time of receipt.

11. The seller has the right to refuse to accept the product back if the deadlines for returning the product were not met.

12. The buyer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal. The buyer is responsible for any kind of reduction in the value of the product, if the product has been used in a way that is incompatible with the principle of good faith, including for a purpose other than to determine the product's properties or operation. The goods must be undamaged, undamaged (unremoved and undamaged labels, untorn protective film, etc.) and unused. The product must be returned in its original packaging, in the same set as it was received, making sure to return the product purchase document, delivery document and other product accessories that were attached to it at the time of receipt. If the product is not fully assembled, is damaged, messy or not properly packed, SIA "Olmarie" has the right not to accept the product, as well as not to refund the money paid for the product to the Buyer.

13. Detailed information on what the right of refusal is, the Buyer, can be found at the website address: http://www.ptac.gov.lv

14. The opt-out form is here

Information updated:

October 18, 2025